Privacy policy
Effective 12 October 2026. This policy explains how Kniton, operating from South Jakarta, handles information connected with this editorial website. It applies to visitors, contributors and people who contact the editorial desk. It does not cover websites operated by other organisations linked from our pages.
1. Scope and responsibility
Kniton is responsible for the editorial service and the contact channels listed on this website. We collect only information that has a clear operational purpose. Our address is Jalan Cendrawasih 25, Kebayoran Baru, South Jakarta 12120, DKI Jakarta, Indonesia, and our phone is +62 857 7149 2038. Questions about this policy may be sent through the contact page.
2. Information received
When you contact us, we may receive your name, email address, telephone details and the contents of your message. Server logs can include an IP address, browser type, approximate time and requested page. We do not ask for health records, identity documents or financial information through ordinary forms.
3. Purpose and legal basis
Contact details are used to answer messages, assess corrections and protect the service from abuse. The legal basis is consent when you submit an optional message, and legitimate interest where we maintain security and basic service records. We do not make decisions about people using automated profiling.
4. Retention
Routine contact correspondence is normally retained for 24 months after the last meaningful exchange. Security logs are retained for up to 90 days. Records connected with a legal request may be held for the period required to establish or defend a claim, then securely deleted or anonymised.
5. Cookies
The cookie-choice record named cookieChoice is stored for up to 12 months in the browser when a visitor accepts or rejects the banner. Essential session functions do not require a marketing profile. If analytics are introduced, they will be limited, described in the cookies policy and activated only where required consent has been recorded.
6. Service providers
Hosting, security, email delivery and technical maintenance providers may process limited information under written instructions. They may not use correspondence for their own advertising. We review provider access and remove access when a service is no longer required.
7. International transfers
Some technical providers may operate infrastructure outside Indonesia. Where information leaves Indonesia, Kniton seeks contractual safeguards, access controls and a purpose limitation appropriate to the service. We do not sell personal information or provide it to data brokers.
8. Your rights
Depending on applicable Indonesian law, you may request access, correction, deletion, restriction or an explanation of processing. Send a clear request through contact.php with enough detail to identify the relevant exchange. We may ask for reasonable verification and normally respond within 30 days.
9. Complaints
If our response does not resolve a concern, write again with the original reference and the outcome requested. You may also contact the competent Indonesian data-protection or consumer authority. We will preserve a record of the complaint for 24 months and use it to improve the process.
10. Children
Kniton is written for adults and does not knowingly request information from children. If a parent or guardian believes a child has sent personal information, contact us so the message can be reviewed and removed where appropriate.
11. Changes
We may revise this policy when the site, law or processing practices change. The current version is dated 12 October 2026. The previous review was 1 July 2026, when the retention wording and contact procedure were clarified.
For clarity, Kniton may receive technical data from hosting and security providers, including request timestamps, status codes and approximate location derived from an IP address. This information is reviewed in aggregate where possible and is not used to infer a reader’s health condition. Contact messages are accessible only to people handling editorial, technical or legal enquiries. If a message contains unnecessary sensitive information, we may delete that portion and retain only the minimum correspondence needed to respond.
Where consent is the basis for optional processing, a visitor may withdraw it through the available cookie controls or by contacting the editorial desk. Withdrawal does not affect processing already completed lawfully, and essential security records may still be retained under legitimate operational interests. Requests for access, correction, deletion, restriction or objection should include enough detail to identify the relevant interaction, but should not include passwords or identity documents unless reasonably necessary. We normally acknowledge a request within seven business days and respond within 30 days, subject to lawful extensions for complex requests.
Service providers may include a hosting company, a transactional email provider and a security or analytics provider configured for the website. They act only on documented instructions or under their own limited legal responsibilities, and are expected to apply confidentiality and security safeguards. Some providers may process data outside Indonesia; where that occurs, Kniton considers contractual safeguards, access limitation and the provider’s published privacy terms before enabling the service.
Concerns may be raised first with Kniton at Jalan Cendrawasih 25, Kebayoran Baru, South Jakarta 12120, DKI Jakarta, Indonesia, or by phone at +62 857 7149 2038. We aim to provide a substantive reply within 14 calendar days after receiving enough information to investigate. This policy was issued on 12 October 2026; material changes will be dated on this page and will not silently change the purpose of previously collected information.
Additional operational records may include the page path requested, referral information supplied by the browser, language preference and a coarse technical location inferred from an IP address. These details are used to diagnose availability, investigate abuse and understand whether pages are loading correctly in different environments. They are reviewed in aggregate where practical and are not used to infer a reader’s medical status, beliefs or personal circumstances. Contact messages are restricted to staff or contractors who need them to answer, edit, secure or administer the service.
Where consent is used, it is recorded separately from the message itself and can be withdrawn by contacting the editorial desk. Withdrawal does not invalidate processing completed before withdrawal, and essential security records may continue to be held where necessary for a legitimate operational purpose. A request for access, correction, deletion, restriction or objection should identify the relevant email address or message date without sending unnecessary identity documents. Kniton aims to acknowledge rights requests within seven business days and provide a substantive response within 30 days, with a further explanation if a lawful extension is needed.
Service providers may include the website host, a security monitoring provider, an email delivery provider and a privacy-conscious analytics provider if analytics are enabled. Providers receive only the information needed for their contracted function and are expected to use confidentiality, access controls and deletion procedures. Some providers may process technical information outside Indonesia; contractual safeguards, limited access and the provider’s privacy documentation are considered before activation. We do not sell contact details or provide them to commercial partners for unrelated marketing.
Concerns can be sent to Jalan Cendrawasih 25, Kebayoran Baru, South Jakarta 12120, DKI Jakarta, Indonesia, or +62 857 7149 2038. Please include the page, approximate date and nature of the concern, while omitting passwords, payment data and unrelated sensitive material. Kniton aims to acknowledge a complaint within seven business days and provide an outcome or progress update within 30 days. This policy was reviewed on 12 October 2026; later material revisions will carry a new date and a concise description of the change.
Third-party processors
Where enabled, Kniton may use Vercel, Inc. for hosting and delivery, Resend, Inc. for transactional email, and Vercel Analytics for aggregate website measurement. These providers receive only information needed for their stated function and may process it outside Indonesia under their own privacy terms and contractual safeguards. Optional analytics remains subject to the cookie choice described above.